Getting started with VaulterHQ

VaulterHQ is where your club's families book practices, buy memberships, sign documents and keep up with club news, on a phone or a computer. This page walks through the first steps and gives you a quick tour.

Create your account

1. Open the sign-in page and tap Create an account.
2. Choose Who's signing up?: Parent / guardian, Athlete (you're the one who vaults) or Both.
3. Fill in your details and a password, then tap Create account.
4. Open the email we send you and tap the link to verify your email.

The details (who can sign up, teens, invite codes and club approval) are in Create an account. Athletes aged 13 to 17 can sign up themselves and a parent approves them: see Teen accounts and parent approval.

Your club may review each new account before you can buy programs. Until you're approved you can still finish your profile and add your athletes.

Your first steps

A typical family does these once, in this order:

1. Add your athletes: answer Who are you signing up for? with Add my athlete (or use Family → + Add athlete). You find them by last name and date of birth and sign the club's waiver for them in the same few steps. See Add an athlete.
2. Finish the profiles. The club asks for a few details (for example an emergency contact). A yellow Complete your profile bar shows until they're done. See Profile details.
3. Sign the waiver and any other documents. Home shows Action needed: please sign with a Sign now button. See Sign a document.
4. Choose a membership or program under Programs. See Browse programs.
5. Book practices on the Calendar. See Book a practice session.

Find your way around

1. Home shows what's coming up for your family (Up next), anything that needs your attention, the latest news and your check-in code.
2. Calendar is where you book and cancel practices.
3. More holds everything else: Programs, Documents, News, Profile, your check-in code, What's new and Help & feedback.

The Family and Billing tabs sit between them. On a computer the same links run across the top of the page instead. See App basics for the full tour, dark mode and installing the app on your phone.

What's on Home

• Waiting for approval: shows while the club reviews a new account. If your club approves accounts after a few steps, it lists the steps still to do instead, with links.
• Who are you signing up for?: until you answer, Add my athlete or I don't have an athlete. Part-way through adding an athlete, Finish adding your athlete with Continue instead.
• Complete your profile: who is missing which details, with a Finish button for each person.
• Action needed: please sign: documents still to sign, for you or each athlete.
• Needs your attention: purchases your athlete asked you to approve, each with a Review button. See Approving your athlete's purchase.
• Up next: the next booked (or waitlisted) practices for each athlete. Families with more than one athlete can switch between By athlete and By date. Tap a practice to open it.
• News: the three latest club posts, with All news →.
• Your check-in code (athletes): ask a coach to scan it. My attendance → shows past practices.
• Your account and Your athletes (or Parent / guardian for a teen): quick links to your profile and family. An adult who trains and hasn't added anyone sees Your family ("Just you for now.") with an Add a family member → link instead.

Get help

Tap the ? at the top of any page for help with that page, or open More → Help & feedback and search for what you need. Longer articles start with a list of their sections.

See Common questions for quick answers and Using Help for tips. Something not working, or an idea for the app? Use Report a bug or Request a feature at the bottom of any Help page.